1. Scope and responsibilities
This policy covers the Trendzy Chat website and service. Trendzbee Technology handles account and service administration information. Businesses using Trendzy Chat determine why they collect their own customers’ information and are responsible for providing appropriate notices and obtaining any required consent. Customer-data handling responsibilities should be set out in the final service agreement.
2. Information we handle
- Account information, such as email address, profile details and sign-in information.
- Workspace information, including business details, membership and roles.
- Customer information entered by a business, including names, phone numbers, email addresses, language preferences, tags, notes and consent records.
- Campaign drafts, recipient snapshots, conversation records, team notes and chatbot settings.
- WhatsApp connection metadata and credentials when an official connection is authorized. Credentials are kept separate from browser-readable business records.
- Technical information needed to operate and troubleshoot the service, such as errors and request logs.
3. How information is used
Information is used to provide accounts and workspaces, store business records, support authorized team access, operate enabled communications, and maintain and troubleshoot the service. A stored phone number does not establish permission to send marketing messages.
4. Service providers and connected channels
Hosting, authentication and data-storage providers process information to operate Trendzy Chat. If a business connects WhatsApp, relevant information is processed by Meta under its own terms and policies. Other integrations, including AI services, may process information when enabled; their processing details should be disclosed before activation. Information may also be disclosed where required by applicable law.
5. Storage and security
The service uses business-scoped access controls and role permissions to restrict access to workspace records. Connection credentials are handled server-side. No online service can guarantee complete security; businesses should protect account access and limit team permissions appropriately.
6. Retention and deletion
Records are retained to operate the service and meet applicable obligations. Some records, such as campaign recipient snapshots, may remain separate from a contact record. Final retention periods, backup deletion timelines and account-closure procedures are pending confirmation; deleting a visible record should not be assumed to remove every related copy immediately.
7. Your choices and requests
Businesses can update supported workspace and contact records through the service. Customers should contact the business that collected their information to request access, correction, deletion or withdrawal of marketing consent. Account holders may also have rights under applicable privacy laws. A dedicated privacy contact and request process will be added before public launch.
8. Cookies and browser storage
Trendzy Chat uses authentication-related browser storage or cookies to maintain sign-in, and local storage for preferences such as the sidebar state. Blocking or clearing this storage may sign you out or reset preferences. Any additional non-essential tracking should be disclosed before it is introduced.
9. Changes and contact
This draft may be revised as the service develops. The final policy will include an effective date, verified business contact details and any additional disclosures required for launch. Trendzbee Technology’s privacy contact details are not yet published.